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Ribbet

February 21, 2018 at 12:33 am #10222

Hi Tanya! Thanks for your feedback, so glad you like that new view!

Regards – The Ribbet Team

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Ribbet

February 14, 2018 at 11:59 pm #10215

Hi Brian,

Thanks for this feedback. We will continue to try to make the interface as simple as we can for new users. We’ll most likely also allow you to add overlays from the left bar in a future update, so that both the Photo Basket and the left bar options exist.

Regards – The Ribbet Team

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Ribbet

February 14, 2018 at 11:57 pm #10213

Hi Brain,

Thanks for reaching out to us! We will look into this and add JPG progressive support in a future Ribbet update. Thanks for your support 🙂

Regards – The Ribbet Team

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Ribbet

January 31, 2018 at 1:12 am #10191

Hi Lesley!

Have you tried dragging the borders of the collage cells or the edge of the entire collage? By doing this you can resize it exactly how you like it, and make it long and thin.

Regards – The Ribbet Team

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Ribbet

January 31, 2018 at 1:01 am #10189

Hi Stacey!

We will add support for entering inches in a future update. For now, here are the dimensions you requested:

7.75″ x 10.25″ = 2325 x 3075
7.75″ x 5″ = 2325 x 1500

By the way, the way to calculate this is simply multiple the inches by 300. So 7.75 x 300 = 2325. This is the calculation for 300DPI which is the standard print quality for most printers.

Regards – The Ribbet Team

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Ribbet

January 30, 2018 at 1:15 am #10181

Hi Lesley,

Thanks for reaching out to us! To change the background on your photo:

– First open (upload) the background photo
– Next upload the foreground photo to the Photo Basket (at the bottom of the editor) and drag it onto the main photo
– You can then erase from the foreground photo using the Eraser Tool in the Photo Properties dialog

We have a brief demo video here.

Regards – The Ribbet Team

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Ribbet

January 29, 2018 at 3:36 am #10171

Very glad to hear it’s not a bug in our app 🙂

With the sharpness issue, would you mind please emailing us a before HEIC file and after JPG or PNG file to support [at] ribbet.com. You can make save appear by making any change (e.g. Autofix) and then undoing that change. We will then be able to compare to see if we can resolve this sharpness issue.

Is the issue apparent if you zoom right in on your photo (within the Ribbet app)? Perhaps it is just apparent when zoomed out.

Regards – The Ribbet Team

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Ribbet

January 29, 2018 at 2:35 am #10168

Hi Beej,

Thanks for reaching out to us!

There should be no problem using .heic images within our iOS apps, however this format isn’t currently supported on our desktop editor.

Are you having any problems with editing images on iOS or have you not yet tried?

Regards – The Ribbet Team

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Ribbet

January 2, 2018 at 11:04 pm #10101

Hi Tanya!

Thanks so much for your feedback. We are so thrilled that you like our new interface!

These are really awesome suggestions. I’ve added them to our wishlist for inclusion in a future Ribbet version. One idea regarding commonly used tools: we already have a “star” function which sends your tools to the “favorites” tab (last icon on the left bar when editing). We could also move these starred tools to be first on their existing tabs.

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Ribbet

January 1, 2018 at 12:16 am #10098

Hi Brian,

Thanks for reaching out to us!

In order to add custom Overlays & Layers, you can upload images to the Photo Basket (at the bottom of the editor) and then drag them onto your main image (or canvas).

You can re-order these layers by using the options that appear when right-mouse-clicking, and you can also erase and fade them, and use Advanced Blend Modes (these options are available on the Photo Properties dialog that appears when clicking the photo you’ve dragged on).

Let us know if you have any other questions.

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Ribbet

September 25, 2017 at 5:53 am #9915

Hi MRK,

The simplest way to re-balance the color in your photo (and remove the yellow cast) is to use the Basic Edits > Colors tool, click Neutral Picker and then click on a spot on your photo that should be white (or gray). This will balance all the colors in your image to reflect that.

You can achieve similar results using the Pro tab > Curves and Levels tools, however this requires a higher level of playing around. It can however achieve a more fine-tuned result, and you may want to use the Neutral Picker tool in combination with these.

Regarding the 24 pages of search results – sorry about that, it was including our Ribbet Lab pages as well, however I’ve now updated this and the results should now be far more relevant and concise.

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Ribbet

September 15, 2017 at 11:34 pm #9908

Hi John,

Our engineers have now released a fix for this issue. There should now be no problem with Ribbet freezing on Edge or Internet Explorer.

If you continue to experience any issues whatsoever, please let us know!

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Ribbet

September 14, 2017 at 6:02 am #9902

Hi John,

Thanks for reaching out to us and sorry to hear that you’ve run into this issue!

It seems that there is an issue with the latest version of Edge and Internet Explorer that was recently updated by Windows Update. We are looking into the issue, but in the meantime you can continue to edit without this freezing issue by downloading and using Google’s free Chrome browser instead.

I will update this forum thread once I have further news and hopefully a fix.

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Ribbet

August 28, 2017 at 3:00 am #9859

Hi Bobby,

Thanks for reaching out to us! There actually is a way to tell which fonts are Premium without clicking each font – Premium fonts are blue in color, and free fonts are black.

Let us know if you have any other questions or suggestions!

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Ribbet

July 13, 2017 at 3:48 am #9707

Hi Julie,

Thanks for reaching out to us!

This is actually a limitation of newer versions of the Safari web browser. If you instead use a different web browser – in particular we recommend Google’s free Chrome browser, then you will have the option to select the save destination.

Let us know if you have any other questions!

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