[Ribbet]

Hi Amy, Thanks for contacting us! In order for the Clone tool to include both pictures, you first need to flatten the image. You can do this by clicking the Cog icon up the top right next to the Undo/Redo buttons and then click Combine Everything. Let us know if you have any further questions!

[Ribbet]

Hi Sandi, Thanks for contacting us. Generally the way to achieve this is to go to the Basic Edits tab > Crop effect, select 4×6″ from the dropdown and then crop your photo. This will then perfectly match the printing size.

If doing this is causing too much cropping, alternatively you can create a Blank Canvas from the Library > Start tab, choose 4×6″ from the dropdown and select a background color that will end up printing around your photo as a border. Next drag your photo on from the Photo Basket at the bottom of the editor. Resize it so that it fits as you would like it to print. This technique effectively puts a border around your photo so that it will print without any cropping.

Please let us know if we can be of any further assistance!

[Ribbet]

Hi Rosemary, Absolutely. It will appear as a popup type of window and will automatically position based on your screen size and image size (normally to the right of your photo). It will look like this.

[Ribbet]

Hi Rosemary, Thanks for contacting us. To achieve this you need to:

1. Drag on the dog from the Photo Basket at the bottom of the editor
2. Click the Eraser Button on the Photo Properties dialog that appears (see our eraser tool help)
3. Erase the areas of the dog photo by dragging over it with your mouse button down

If you continue to have a problem, please contact us here so that we can help you out one-on-one.

[Ribbet]

Hi Courtney, We don’t currently have a preset for 8.5 x 4.5, but if you adjust the Proportions slider while watching the dimensions in the Zoom box down the bottom right, you need to get them as close to 1024×542 as possible (or 2400×1271 for High quality collages).

[Ribbet]

Hi jcoletta, Thanks for contacting us! The best way to achieve this is to use the Pro tab > Clone tool in order to clone a nearby area without hair, over the area with hair. Make sure you adjust the brush size to an appropriate size. This will work well on smaller areas but may be difficult to make realistic on large areas.

[Ribbet]

Hi Jacquelyn, Thanks for contacting us and sorry that you’re experiencing this issue. A “Plug-in Failure” message means that there was a problem with Adobe Flash, which is what Ribbet requires in order to run. To resolve this, simply close down your web browser completely and then re-launch Ribbet. This will restart Flash, and should fix your issue.

If you continue to have a problem, please contact us here so that we can help you solve it one-on-one.

[Ribbet]

Hi Shakira, Thanks for contacting us. You should be able to simply click the Bold button on the Text Properties dialog which appears when you click your text. Are you able to find this button but it’s not working? Or is the button disabled? If it’s disabled this means that there isn’t a bold version of that particular font available.

If it’s enabled but not working, please try closing down your browser completely and re-launching Ribbet. This restarts Adobe Flash and should resolve the issue. If you continue to have a problem you can contact us here and we’ll help you sort it out one-on-one.

[Ribbet]

Hi Joanne, This is an excellent suggestion, thank you. We are in fact launching the Ribbet Lab within the next couple of weeks which will include thousands of customizable designs for invitations, cards, birth announcements etc. Please check back soon for this exciting new section of our site.

[Ribbet]

Hi Rou, Thanks for contacting us. To do this you need to first open up the main photo, and then drag on the picture you want to use part of from the Photo Basket at the bottom of the editor. You can then use the Eraser tool to delete the areas you don’t want from the picture you’ve dragged on.

You can also watch a demo video of this here. Let us know if we can be of any further assistance!

[Ribbet]

Hi Dyan, To achieve this and make it look realistic is quite difficult, but possible. You will need to use the Pro tab > Clone tool with a small brush size, to clone nearby areas of the face over the glasses, effectively making them disappear. Please let us know if you have any further questions!

[Ribbet]

Hi Rob,

Thanks for contacting us. Basically the url in the file parameter points to a temporary image download. It will only remain a valid url for a couple of days. The intention of the API is that you will save this file to your server if you need to hang onto it, or you can display it immediately (as it does in api-example.php that you've mentioned) using some simple PHP like:

<?php
echo '<img src="'.$_GET['file'].'" />';
?>

Alternatively the following Javascript can be placed directly into an HTML file in order to display the image:

<script>
function getParameterByName(name) {
name = name.replace(/[\[]/, "\\\[").replace(/[\]]/, "\\\]");
var regex = new RegExp("[\\?&]" + name + "=([^&#]*)"),
results = regex.exec(location.search);
return results == null ? "" : decodeURIComponent(results[1].replace(/\+/g, " "));
}

document.write("<img src='"+getParameterByName("file")+"'>");
</script>

Please let us know if we can be of any further assistance!

[Ribbet]

Hi Dyan, Thanks for contacting us. To achieve this simply click the Effects tab > Black and White effect, and then paint over the areas of your photo you would like to make color (drag the mouse over while holding down the mouse button). Let us know if we can be of any further assistance!

[Ribbet]

Hi Beth, Thanks for contacting us. When creating your collage, make sure you’re signed in and then change the Quality setting on the top right toolbar to High. This will maximize the resolution for printing. For an existing collage, if you open it from your Library > History tab and click Undo until you’re back in Collage mode, you will then be able to change it to High quality.

[Ribbet]

Hi Ronda, Thanks for contacting us and for this excellent suggestion. Quite a few users have requested a downloadable, off-line version of Ribbet, and this is something we will consider for the future.

[Author]

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