Plug-in Failure Message?

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    • #4278 Reply
      Jacquelyn Glenn

      A new message appeared when I attempted to load a photo from my computer. I am not able to use this program. Any ideas or solutions? Thank you. Jacquie

    • #4295 Reply

      Hi Jacquelyn, Thanks for contacting us and sorry that you’re experiencing this issue. A “Plug-in Failure” message means that there was a problem with Adobe Flash, which is what Ribbet requires in order to run. To resolve this, simply close down your web browser completely and then re-launch Ribbet. This will restart Flash, and should fix your issue.

      If you continue to have a problem, please contact us here so that we can help you solve it one-on-one.

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