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Hi Kristin, Thanks for contacting us and sorry to hear that you’ve run into this problem!

Some users are experiencing issues with upgrading from certain web browsers (in particular Internet Explorer). We are working to fix this, but in the meantime you can upgrade from a different web browser (Firefox, Chrome, Safari etc.), or from another computer.

Alternatively, if you contact us here we can send you an account specific link to upgrade from any web browser or mobile device.

This issue is only affecting upgrading and you can still edit from Internet Explorer.

Let us know if you need any further assistance!

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Hi Susan,

Thanks for contacting us! You can do this by first opening up the effect, or sticker group etc, and then clicking the star icon which appears. All your favorites will then show on the Favorites tab.

Let us know if you have any other questions!

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Hi Emotion, Thanks for your feedback. By charging for Ribbet Premium we are going to be able to create free Ribbet apps for mobile devices. We have already begun development on these, and will keep you updated once they are available for download.

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Hi Binks, Thanks for your honest feedback. I understand where you’re coming from. The revenue from Ribbet Premium will however allow the site to continue to be run, rather than Ribbet going the way of Picnik, and shutting down completely.

By charging a modest amount for Ribbet Premium, we are also going to be able to create many exciting new features, for both free and Premium users, along with free Ribbet apps for mobile devices.

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Hi Reema,

Thanks for contacting us! This is a brilliant suggestion, thank you. We will be considering this for a future Ribbet version.

Let us know if you have any other suggestions or questions.

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Thanks K! This is a great suggestion, however currently you are only able to select from the existing Sticker groups for Shape Collages. I’ve added this idea to our wishlist for a future Ribbet version. Let us know if you have any other questions!

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Hi Melody, Thanks for your feedback. We will consider this.

Hi Kat, unfortunately the revenue from personalized merchandise is not sufficient to allow us to maintain a high quality service, and develop lots of exciting new features and apps for mobile devices.

Thanks Kelle for your comments and support!

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Hi Victoria, Thanks for contacting us! We haven’t removed it, it’s at the bottom of the font list on the Text tab. Let us know if you have any other questions!

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Hi Mary, Thanks for contacting us! We are currently seriously considering offering an educational discount to schools, students and teachers. We will announce the details of this once we have finalized our decision, and I will update this thread with the details.

In the meantime, let us know if you have any other questions!

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Hi acatlover8, Every effect and feature not flagged with the word “Premium” remains free. Premium fonts and collage layouts are those with a blue background.

Hi Janet, We are considering a special offer for those on a very limited income, and will announce details of this once we’ve finalized our decision.

Hi Loungygirl, I’ve followed up with you over email. For anyone else having this issue, please try upgrading in another web browser (Chrome, Firefox or Safari).

Ben, we really appreciate your comments and support!

Tigrebianca, our basic options have remained free. If there are particular Premium features you’d like to see free, please let us know which ones.

Sophia, we have always been transparent that our free Premium period was for a limited time only. Unfortunately it’s infeasible for us to continue supporting the site on ad-revenue alone.

Let us know if you have any other questions!

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Hi Felicia, Thanks for contacting us. You can drag on additional photo layers from the Photo Basket (at the bottom of the editor). Let us know if you have any further questions!

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Hi Alex,

Thanks for your candid feedback. We appreciate your thoughts and do take them seriously.

Unfortunately as a business that’s looking to grow and create increasingly exciting and advanced photo editing tools, and apps, we had no choice but to charge moving forward. This will enable us to develop our ideas and create even more beautiful and simple photo editing tools.

We are looking at making more Premium features free, so do let us know what you’d like to see made free and we’ll try to make it happen.

[Ribbet]

Thanks Tanya for your kind words and support!

Hi June, This issue should now be resolved. Please try again!

Hi J, Initially you will be getting the same, but over the next weeks and months we are going to be delivering a whole new suite of enhancements, as well as a completely redesigned interface. Some of these improvements include the upcoming Fancy Card feature, improved dynamic grid collages, a more modern look and feel with multiple themes and background grids, and apps for mobile devices.

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Hi Johnjohn, Thanks for your suggestion! It’s a good one, and we’ll see what we can do for a future Ribbet version.

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Hi Koaladundee,

Thanks for contacting us! Currently there isn’t a way to delete these blank cells, other than selecting a different collage layout (or adjusting the rows and columns sliders down the bottom left).

We will be launching a new feature shortly, which will allow you to delete cells.

Let us know if you have any further questions. Thanks!

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