Trouble loading Ribbet

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      If you have trouble loading any page in the Ribbet application you may see endless loading, a blank page, or some other error. Use these steps to resolve the issue:

      Step 1. Force refresh Ribbet

      Visit the page you’re having the trouble on, then refresh it by:

      PC: Hold down Ctrl + SHIFT + R
      Mac: Hold down CMD + SHIFT + R

      Step 2. Disable any ad-blocking Extensions

      Certain browser Extensions and Add-ons may block Ribbet from working correctly. You’ll need to disable these Extensions or whitelist Ribbet. Below are browser-specific steps to find out what Extensions or Add-ons you’re using:

      Chrome: Open a new tab and type chrome://extensions.
      Firefox: Click Tools > Add-ons.
      Safari: Click Safari > Safari Extensions.

      To whitelist Ribbet, add ** as an exception in the Extension or Add-on.

      Step 3. Contact our support

      If you’re still having problems, we’re here to help. You can reach out to our support team at

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