Transparent background

Home Forums Questions & Answers Transparent background

This topic contains 15 replies, has 2 voices, and was last updated by  Rebecca 3 months, 2 weeks ago.

  • Author
  • #1524 Reply


    Every time i save an image with a transparent background it is downloaded with a white background.

  • #1526 Reply

    Hi Sean, When saving, in order to maintain the transparency you need to choose “PNG” as the format (instead of “JPG”). This is because JPG files don’t support transparency whereas PNG files do.

  • #1529 Reply



  • #3401 Reply


    Could you change a JPG to a PNG with a transparent background? Thanks! 🙂

  • #3437 Reply

    Hi Martha, Thanks for contacting us. You can do this: First create a Blank Canvas by going to the Libary Tab > Start, and make sure you tick Transparent. Then drag on the JPG from the photo basket. You can then use the Eraser Tool to erase areas from the JPG. Lastly Save as a PNG. Let us know if that’s unclear or you need any further assistance.

  • #6008 Reply


    I go to the upload a picture, and I use a transparent .PNG, and it still shows white.

  • #6012 Reply

    Hi Jack, Thanks for contacting us. To edit transparent PNGs it’s necessary to first go to the Library > Start tab and create a Blank Canvas (make sure that you tick the Transparent checkbox). You can then drag on your transparent PNG from the Photo Basket at the bottom of the editor, and it will maintain its transparency. Let us know if you have any further questions or problems!

  • #6444 Reply


    I was wondering it their was an easier way to do this other than the eraser tool. After all every time I to it my edges come out bumpy. Do you have something where I can make me edges smoother?

  • #6453 Reply

    Hi Sammy, You should be able to make the edges smoother by adjusting the “Brush Hardness” which appears as a slider once you click the Eraser button.

    The other way you can remove content is using the Effects tab > Doodle tool (towards the end of the page) which can be used to paint a flat color over your photo (and therefore turn the background into a single color).

    Let us know if you have any further questions!

  • #6781 Reply



    how does one put effects on transparent pictures ?
    like the greek islands, los angeles etc effects. it seems as if they can only be applied to non transparent pictures. also, i found that once you drag transparent pictures in to the main area for editing, they slightly become blury when comparing with the original. there’s definately a quality loss. – thanks for sheding light in to these 2 issues.

  • #6783 Reply

    Hi Steve, Thanks for contacting us! You are correct that some effects do not behave as you might expect on transparent pictures. This is unfortunately a limitation of these effects.

    Dragging on transparent pictures from the Photo Basket shouldn’t result in any blurring. Double-check the quality of the original transparent image, as it may be that it is slightly blurry. Sometimes there is a slight delay after dragging on your image before the image fully downloads and sharpens up.

    Let us know if you have any further questions or concerns! If you would like further assistance one-on-one regarding your images you can contact us here:

  • #6854 Reply


    I follow the instructions given on Aug 26, but when I drag my round png file from my history in the photo basket up onto a transparent background, my round picture has a square white background. What am I doing wrong?

  • #6858 Reply

    Hi Heather, Thanks for contacting us! The issue you’ve run into is a current limitation of the History functionality (transparency isn’t supported). To preserve the transparency of your item, you need to re-upload it and drag it on from the “Get from Computer” list of uploads (as opposed to the “History” list in the Photo Basket). If you don’t have a copy on your computer to re-upload, you can open it from the Library > History tab and then re-save it to your computer.

    Let us know if anything’s unclear. This limitation to items in History is something we’re aware of and will fix in the future.

  • #18975 Reply

    Quantum Gaming

    How do i create a transparent picture?

    • #18983 Reply

      Hi Quantum Gaming,

      Thanks for reaching out to us! You can create a transparent picture by creating a Blank Canvas from the Start tab, and then ticking the Transparent checkbox. Ensure that you save in PNG format to maintain the transparency in your image.

      Let us know if you have any questions!

      Regards – The Ribbet Team

  • #19174 Reply


    Thank you for the info about how to get a transparent canvas (I also looked up how to change canvas colors and found useful information in there.) I am very glad to have the info and tools I need to create what I want.

Reply To: Transparent background
Your information: