[Ribbet]

Hi Grady,

Thanks for reaching out to us! To achieve this:

1. Create a Blank Canvas from the Start tab and tick Transparent

2. Drag on your logo from the Photo Basket at the bottom of the editor

3. Click your logo and a Photo Properties dialog will appear with an Eraser tool icon on it

4. It’s necessary to paint (drag over with the mouse button down) the white area to erase it. In the future we will have a “paint bucket” tool to select all the white area automatically.

Let us know if you have any questions!

Regards – The Ribbet Team

[Ribbet]

Hi Danikah,

Thanks for reaching out to us! You can reset your password here.

Regards – The Ribbet Team

[Ribbet]

Hi Cassandra,

Thanks for reaching out to us! Simply select “Custom Ratio…” from the Preset dropdown and then enter 3.5 x 5.5.

Let us know if you have any questions!

Regards – The Ribbet Team

[Ribbet]

Hi Rajesh,

Thanks for reaching out to us. In order to print at 60 x 40cm at 300DPI, since this is equivalent to 23.6 x 15.7 inches, you’ll need an image of dimensions 7080 x 4710. This is larger than what Ribbet currently supports and so you won’t be able to achieve the full 300DPI.

You could however still achieve this by opening the Constraints dropdown when creating your collage (on the left within the collage settings), selecting Custom… and entering 6 x 4. This will create a collage of dimensions 2880 x 1920, which when printed at 60 x 40cm will be approximately 122DPI. You may still find this acceptable – it will still be pretty sharp.

Note the image file will still say “96dpi” but this is meaningless as DPI only takes on meaning when applied to a particular print size. It can be calculated by print length / image pixel length (in this case 2880 / 23.6″ = 122DPI).

With 1/4 of the image being cropped by your printing software, I really am unsure what the exact issue is here, but if you email us some screenshots and an explanation to support [at] ribbet.com we’ll gladly help.

Let us know if you have any questions!

Regards – The Ribbet Team

[Ribbet]

Hi Sara,

Thanks for reaching out to us!

If you just create your Shape Collage with the default settings, it will create a file that is 2880 x 2880 pixels. This is large enough to print at 24cm x 24cm (at 300dpi), so is definitely large enough for 20cm x 20cm.

Please let us know if you have any questions!

Regards – The Ribbet Team

[Ribbet]

Hi Nadja,

Thanks for reaching out to us! You can access the old editor at ribbet.com/cls (you need to Enable Flash).

Let us know if you have any questions!

Regards – The Ribbet Team

[Ribbet]

Hi Diana, We have followed up with you over email to help sort this out!

Regards – The Ribbet Team

[Ribbet]

Hi Diana,

Thanks for reaching out to us! You need to crop your image to the correct dimensions. You can do this by opening Crop and selecting 5×7 from the Constraints dropdown. Note that the crop rectangle will start taller than it is wide and you may need to drag it so that it switches to being wider than it is tall (this will automatically happen by dragging around). Then you can crop it to the exact printing size.

Please let us know if you have any questions!

Regards – The Ribbet Team

[Ribbet]

Hi Jessie!

You can achieve this by selecting Custom Ratio… from the Preset dropdown and then entering your dimensions of 8 and 10. This is a relatively new feature and lets you specify any custom size without requesting the required dimensions here.

Let us know if you have any other questions!

Regards – The Ribbet Team

[Ribbet]

Hi Stephanie!

You can achieve this by selecting Custom Ratio… from the Preset dropdown and then entering your dimensions of 3.5 and 5. This is a relatively new feature and lets you specify any custom size without requesting the required dimensions here.

Let us know if you have any other questions!

Regards – The Ribbet Team

[Ribbet]

Hi Aabha,

Thanks for reaching out to us!

Although it is possible to remove watermarks with Ribbet, there isn’t any exact strategy for doing so and it will depend on the position and type of watermark. I’d suggest trying the Pro tab > Clone tool to clone nearby areas of the photo over the watermark.

Unfortunately Ribbet isn’t a specialised tool for watermark removal, but it does have a lot of relevant tools that can be used to achieve it.

Let me know if you have any other questions!

Regards – The Ribbet Team

[Ribbet]

Hi Anita,

Thanks for reaching out to us!

We haven’t seen this problem before. Could you please email us an example image to support [at] ribbet.com and we’ll investigate this issue further? Also please let us know if it’s happening every save, or only with particular effects.

Regards – The Ribbet Team

[Ribbet]

Hi DJ Que,

Thanks for reaching out to us! You can use the Eraser Tool for free – there is no need to upgrade.

Regards – The Ribbet Team

[Ribbet]

That’s a pleasure! One other thing: It could also be the version of the font you install. I downloaded FELIX TILTING from here and it worked fine for me across a number of different letter combinations. It’s possible though that there are some specific combinations of words that would cause the issue on this version of the font as well.

Regards – The Ribbet Team

[Ribbet]

Hi Mary,

Thanks for reaching out to us!

This will be related to the specific font being used. Which font is causing this issue in this case? One thing that can help is adding spaces before/after your text, or Enter keys.

Regards – The Ribbet Team

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