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We just started noticing that our images can look perfectly in focus when on Ribbet, but when we save off Ribbet , the file looks different. It looks soft to the point of being out of focus. (Take the same photo and load it back to ribbet and it appears clear again, but only on Ribbet.) Has anyone else experienced this, or know what the problem may be? Thank you!
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Hi Mary,
Thanks for contacting us and sorry to hear that you’ve run into this issue!
That is strange and it isn’t a problem we’ve previously heard of. Could you please try opening the saved image with your web browser or with another program (such as Windows Paint) to see if it’s clear? Could you also try saving to a different location such as your Desktop, to see if that might be the issue?
If you still have a problem and would like us to investigate this further, could you please forward a saved image in an email to support [at] ribbet.com? We will then look into what the issue may be. Thanks!
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