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March 30, 2015 at 2:05 am #6858
Hi Heather, Thanks for contacting us! The issue you’ve run into is a current limitation of the History functionality (transparency isn’t supported). To preserve the transparency of your item, you need to re-upload it and drag it on from the “Get from Computer” list of uploads (as opposed to the “History” list in the Photo Basket). If you don’t have a copy on your computer to re-upload, you can open it from the Library > History tab and then re-save it to your computer.
Let us know if anything’s unclear. This limitation to items in History is something we’re aware of and will fix in the future.