Hi Connie,
Thanks for contacting us. With Focal Soften, I suggest trying to increase the Focal Size slider, and then reposition the focal point by dragging on your image.
If you still can’t achieve the result you want, you can use the Blur effect (about a page down from Focal Soften) and with this effect you can paint your image to bring back in sharpness.
Let us know if you need any further assistance!
