Hi Shirley,
Thanks for reaching out to us!
When you go to print the image, can you please check the following printer options are correct:
– Landscape vs Portrait orientation
– Either “Fill” or “Fit” the paper is selected
Depending on the particular printer software you may need to go into Advanced settings.
Does that help? If not, could you please email us (to support [at] ribbet.com) some screenshots of your available printer options and we will see what we can suggest?
– Regards, The Ribbet Team
