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Hi Holly, Thanks for contacting us and sorry that you’re experiencing this issue. Could you please try closing down your web browser (Internet Explorer) completely and then re-launching Ribbet. This restarts Adobe Flash (which Ribbet runs on) and should resolve the issue. If you continue to have a problem, try restarting your computer (shouldn’t be necessary though). If you can’t resolve it, contact us here and we’ll help you out one-on-one.