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#5904
Ribbet
Keymaster

Hi Holly, Thanks for contacting us and sorry that you’re experiencing this issue. Could you please try closing down your web browser (Internet Explorer) completely and then re-launching Ribbet. This restarts Adobe Flash (which Ribbet runs on) and should resolve the issue. If you continue to have a problem, try restarting your computer (shouldn’t be necessary though). If you can’t resolve it, contact us here and we’ll help you out one-on-one.