Reply To: Access is denied.

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Hi Laurel, Sorry you’re having this problem. This isn’t one we’ve seen before. Have you recently upgraded your computer (such as updating Internet Explorer, installing a new anti-virus program etc)?

Here are a couple of suggestions to try to fix this problem:

– Try closing down your browser completely and re-opening it
– Try updating Flash

If you continue to have the problem, you could try temporarily disabling any anti-virus or firewall programs you’re running, or you could try using Google’s free Chrome browser.