Hi Jo,
We have found a solution. Could you please try this:
1. Click the Apple logo in the top left hand corner and go to System Preferences…
2. Go to Keyboard
3. Click the Shortcuts tab and go to App Shortcuts
4. Click the ‘+’ sign and put Ribbet as the application
5. Under Menu Title, input ‘Emoji & Symbols’
6. For Keyboard Shortcut, press Option + Command + E
7. Click Add
Does that resolve it for you?
Best regards,
– Ben
