"View All" Photos closes Desktop App

Home Forums Help Fix a problem "View All" Photos closes Desktop App

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    • #23262 Reply
      Lynn Gleason
      Guest

      Just downloaded app on a new Win 10 computer.
      When I click “view all” photos on the start page the program shuts down. No error message.

    • #23264 Reply
      RibbetRibbet
      Keymaster

      Hi Lynn,

      Thanks for reaching out to us! I’m very sorry for the inconvenience – this is an issue that we’re aware of that seems to randomly affect a small group of users. We have isolated the issue and are going to release a new version very soon. When ready, the app will automatically update. In the meantime it’s possible to work around the problem by using our Flash version at https://ribbet.com/app. We expect the new program version to be available within about a fortnight.

      Sorry again for any inconvenience caused and if you have any further issues or questions, please let us know.

      – Regards, The Ribbet Team

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