can’t upload png from win 10

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This topic contains 2 replies, has 2 voices, and was last updated by Ribbet Ribbet 1 month ago.

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  • #22423 Reply

    Marilyn

    I never had a problem with win 7 but now I’m forced to use 10 and the png’s won’t upload to ribbet. I know it’s not ribbet, it’s win 10 but I thought you might know how to fix the whole problem.

  • #22429 Reply
    Ribbet
    Ribbet
    Keymaster

    Hi Marilyn,

    Thanks for reaching out to us and sorry to hear that you’ve run into this issue!

    I’ve just tried uploading a PNG on Windows 10 from here, and it seems to work normally. Could you please email us an example PNG to support [at] ribbet.com and just mention this issue and the error message or further details about what happens when you do try to upload it (e.g. it crashes, it comes in blank etc). We will investigate further to see if we can get to the bottom of the problem.

    Thank you!

    – Regards, The Ribbet Team

  • #22434 Reply
    Ribbet
    Ribbet
    Keymaster

    Hi Marilyn,

    A fix has actually just been implemented by our web host. Restarting Ribbet should be all that’s required, but if you still have the issue please feel free to email us an example.

    Thanks.

    – The Ribbet Team

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