[Ribbet]

Hi Syndell,

Thanks for reaching out to us!

In our desktop program or web version, you can achieve this by uploading your 2nd photo to the Photo Basket (at the bottom of the editor) and then dragging it onto your main photo.

On our mobile app, you can achieve this by choosing the “Watermark” option from the menu and selecting your 2nd photo.

Hope this helps! Let us know if you have any further questions.

– Regards, The Ribbet Team

[Ribbet]

Hi Sarah,

Thanks for reaching out to us! Sorry to hear that you’ve run into this issue.

Sometimes it can be really difficult to select text when there are other elements behind it. Here are some suggestions:

1. You can keep clicking on the text until it selects. Try positioning the cursor exactly over one of the letters and clicking until it selects.

2. You can also move all the elements behind it out of the way, then click the text to select it, then undo so that all the elements move back to where they were. The text will stay selected and you can then edit its wording or other properties.

I hope this helps! Please let us know if we can be of any further assistance.

– Regards, The Ribbet Team

[Ribbet]

Hi Robert,

Thanks for reaching out to us!

With our desktop version, try the Frames tab > Shape Cutout tool. Within that tool there are a number of useful options such as hiding the background.

Let us know if you have any other questions, or if this isn’t quite what you’re after.

– Regards, The Ribbet Team

[Ribbet]

Thanks Karen – we definitely will add this in the future.

– Regards, The Ribbet Team

[Ribbet]

Hi Karen,

Thanks for reaching out to us! Unfortunately currently there isn’t a way to do it, but I do have a workaround for you: Add one of the circle shapes from the 4th sticker group “Photo Licenses”. Then use the Eraser tool on the Sticker Properties dialog that appears to delete the middle of this shape – you’ll be left with a circle that’s hollow.

Let us know if you have any further questions!

– Regards, The Ribbet Team

[Ribbet]

Hi Karen,

Thanks for reaching out to us! You can edit your existing History images from the PHOTOS tab (on the top, left bar) > History sub-tab (on the left bar).

Let us know if you have any further questions.

– Regards, The Ribbet Team

[Ribbet]

Yes, the Undo and Redo icons are up the very top right of your image. Each time you release your mouse button you can undo that step, so if you edit in smaller steps you can undo each one and won’t risk losing much work due to an unwanted bite.

– Regards, The Ribbet Team

[Ribbet]

Hi Bob,

Thanks for reaching out to us! Sketch is the 7th effect from the top on the Effects tab. You can also find it by searching for the word Sketch in the search box at the top of that tab. Does that help?

Please let us know if you have any further questions.

– Regards, The Ribbet Team

[Ribbet]

Hi Stephanie,

Yes this does give Ribbet the permission to delete, however we don’t use this permission. We have to request it in order to be able to “View & Manage” your photos generally. All that Ribbet allows is downloading your image from Google Photos for editing, and then saving that image back to Google Photos. We also allow you to create a new Google Photos album in order to save your photos there.

We haven’t had any issues with our Google Photos integration since we released it in June 2013 (it was then through Google’s product “PicasaWeb” which later migrated to Google Photos). No one has ever lost any images or had any major issues. As there is no Ribbet code in place to delete images, there isn’t really any risk of that happening.

Please let us know if you have any further queries or concerns!

– Regards, The Ribbet Team

[Ribbet]

Hi Stephanie,

Thanks for reaching out to us!

The “View and manage your Google Photos library” permission grants Ribbet the ability to:

– View photos, videos, and albums in your Google Photos library
– Add new photos, videos, and albums to your library
– Manage photos, videos, and albums in your library

This last manage point would refer to the ability to delete, rename and change the description etc on photos and videos.

We have only requested the minimum permissions we require to allow you to use Ribbet with your photos.

Please let us know if you have any further questions!

– Regards, The Ribbet Team

[Ribbet]

Hi Roy,

Thanks for reaching out to us! You can achieve this using the Sandbox (down the very bottom of the Effects tab) > Hand Tinted 2 tool. Change Reds to 100%.

Let us know if you have any other questions!

– Regards, The Ribbet Team

[Ribbet]

Hi Maury,

Thanks for reaching out to us!

You’re looking in the correct spot – the Watermark tool is how to add additional images to your photo on iPad. After adding an image you can zoom in on your photo by pinch-gesturing it and then resize the watermark by dragging the Resize icon on the bottom right corner of it. It should maintain the full quality of the watermark – it may be that right now you’re simply zooming into the image by pinching rather than dragging the corner of the watermark to resize it. We’re actually working on making this more intuitive to use right now and this will be included with the next update to our iOS app soon.

We’re also still working on bringing all the features from our desktop version to iOS and Android. We have to manually port each feature and it takes a significant amount of engineering, however we’re making excellent progress and in the upcoming updates you’ll see more and more functionality – eventually mobile will be very close to matching desktop.

If you’re still having issues with adding pictures on iPad please feel free to reach out to our support team over email at support [at] ribbet.com and we’ll do our best to help to resolve the problem, or let us know here if we can help further in any way.

– Regards, The Ribbet Team

[Ribbet]

Hi Terry, Thanks so much for this feedback! We’ve added it to our wishlist for inclusion in a future update.

– Regards, The Ribbet Team

[Ribbet]

In answer to your questions:

1. Yes using the “Auto-fill” icon which is the first on the top toolbar. This will automatically add your most recently uploaded images.

2. Unfortunately not – when you insert cells it does resize the other cells. Note though that you can actually drag to the outer edge of the collage which doesn’t seem to affect the cells inside the collage. You can then build up new rows and columns there without affecting the existing collage.

The other thing you could consider is creating multiple collages and saving them, and then creating one mega-collage made up of those saved collages. If you do choose to do this, when creating the mega-collage you can change the dropdown in the Photo Basket (at the bottom of the editor) to “History” and directly drag on your saved collages.

– Regards, The Ribbet Team

[Ribbet]

Hi Eric, Thanks for reaching out to us!

The maximum rows and columns on a standard grid is 12 x 12 (144 cells), however you can insert even more cells by dragging your image between cells and to the edge of the collage (where the cell will turn blue as you drag the photo into position to indicate that you’re inserting).

Let us know if you have any other questions.
– Regards, The Ribbet Team

[Author]

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