Saving a Picture

Home Forums Help Fix a problem Saving a Picture

This topic contains 7 replies, has 2 voices, and was last updated by Ribbet Ribbet 1 year, 9 months ago.

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  • #8205 Reply

    Brandon Hamilton

    When trying to save a picture I just got done editing, a message pops up saying “Sorry, we couldn’t generate your photo. This is probably because one or more images is missing.” The picture is in the Ribbet cloud from when I uploaded it and on my computer so I’m not too sure what this means. Help?

  • #8207 Reply
    Ribbet
    Ribbet
    Keymaster

    Hi Brandon,

    Thanks for contacting us and I’m very sorry to hear that you’ve run into this issue!

    Under Safari on the most recent versions of OS X, Ribbet has to use a special technique to save due to an Adobe bug which otherwise causes the browser to crash. This issue is affecting all online photo editors as well as other sites that need to save files to your computer using Flash.

    Normally with the workaround we have in place the save still works seamlessly, but if you’re having issues then make sure you can see your image on the Library > Uploads tab. If you can it should save, but if it still won’t I’d suggest using a different web browser such as Google’s free Chrome browser or Firefox as this will be a sure-fire solution given that these browsers use our standard save technique.

    Let us know if we can assist further in any way!

  • #12841 Reply

    Lady Magdelene

    Hello nice peoples, I seem to have a tiny problem, when I try to save it doesn’t show the title of the pic, and I like to save PNG and every rime I have to change it manually. Am i doing something wrong or is it you?

    PS: when i first stated on the new Ribbet everything was working fine!!

  • #12852 Reply
    Ribbet
    Ribbet
    Keymaster

    Hi Lady Magdelene,

    Thanks for reaching out to us! We did recently change how saving works in that we now default to PNG if the image is transparent and JPG otherwise. We need to fix things so that if you select PNG it doesn’t keep switching back to JPG. We are working on this now and will release a fix soon, as well as a fix for the title not showing. We’ll update you once this is resolved.

    Regards – The Ribbet Team

  • #12950 Reply
    Ribbet
    Ribbet
    Keymaster

    Hi Lady Magdelene, We have now launched a fix for this issue. If you still have Ribbet opened you’ll need to reload it.

    Let us know if you come across any further issues with how save is working!

    Regards – The Ribbet Team

  • #12956 Reply

    Lady Magdelene

    Hello from hot Arizona, IT WORKS GREAT, thank you!!

    LadyMagdelene,

  • #16600 Reply

    Julie

    Hi…Is there a way to change where the completed photos are saved? We used to be able to save them to the desktop or to any folder…now it just defaults to the Documents folder. Thanks.

    Julie

  • #16604 Reply
    Ribbet
    Ribbet
    Keymaster

    Hi Julie! Yes, however this is a limitation of Safari and Firefox on Mac. If you use Chrome browser you’ll be able to select the save destination.

    Regards – The Ribbet Team

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