Maximum file size

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This topic has 3 replies, 1 voice, and was last updated 13 years, 2 months ago by Ribbet.

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- Judy
  
  August 16, 2012 at 6:38 pm #365
  
  Is there a maximum image file size that can be uploaded to edit?
  
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- Ribbet
  
  August 16, 2012 at 6:39 pm #370
  
  Hi Judy, Currently photos will be resized to a maximum of 4000px on the longest side. Make sure you go to Help > My Account in the top right menu and change your Image Quality settings to Archival in order to take advantage of this maximum size. Alternatively when you load the photo, click Undo straight away and it will resize it to the 4000px max.
  
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- Wiregirl12
  
  November 5, 2012 at 7:26 am #474
  
  I’m uploading pix that are 3872 x 2592 and Ribbet is making them save in a smaller size. I can’t have that.
  
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- Ribbet
  
  November 5, 2012 at 7:28 am #481
  
  Hi Wiregirl12, When you first open the image, click undo straight away and the image will return to its full resolution. Alternatively go to Help > My Account in the top right menu and change your Image Quality settings to Archival (before opening the image). Either way you will be able to save at 3872 x 2592. Hope this helps and please let us know if you are still having an issue.
  
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