Error Message – Oops! SSL

[Ribbet]

There are a number of issues that cause Ribbet to display the “Oops! SSL Error” page. The following are common solutions:

Go directly to the Ribbet app

Skip the welcome page. Access Ribbet directly at http://www.ribbet.com/app

Use a different browser

If you’re still experiencing trouble, download one of the following browsers:

– Chrome: http://www.google.com/chrome
– Firefox: http://www.mozilla.com/

Make changes to your Internet Security Programs

Many Ribbet upload problems are caused by interference from programs designed to protect your computer: security programs, virus detectors, firewall settings, and parental controls to name a few.

If you have any of these programs active on your computer, you may try adding *.Ribbet.com/* as an exception, lowering the security settings, or temporarily disabling these programs altogether to see if it fixes the issue.

Be sure to include the asterisks (*) when adding the exception.

Try it on a different computer or network

SSL errors can be caused by Internet access through a proxy network. If you’re on a network at school, work, or home, try uploading your photos from a different computer or location.

Change your browser security settings

Firefox:
1. In the Tools menu, select Options.
2. Click on the Advanced tab, and then click Encryption.
3. Check the boxes next to both ‘Use SSL’ and ‘Use TLS.’
4. Click OK to save your changes.

Internet Explorer (7 or 8):
Please walk through all of these steps:
Step 1: Add Ribbet to your trusted sites:
1. In the Tools menu, select Internet Options.
2. Click on the Security tab.
3. Click on Trusted Sites in the upper window.
4. Click the Sites button.
5. Enter the following: *.ribbet.com.
6. Click the Add button.
7. Uncheck the box next to ‘Require Sever Verification https…’
8. Click the Close button

Step 2: Adjust your Privacy settings:
1. In the Tools menu, select Internet Options.
2. On the Security tab, click on the Local intranet option.
3. Move the slider to Medium.

Step 3: Adjust your LAN settings:
1. In the Tools menu, select Internet Options.
2. On the Connections tab, click the LAN Settings button.
3. Check the box next to ‘Automatically detect settings.’
4. Uncheck the box next to ‘Use a proxy server for your LAN.’
5. Click OK.

Step 4: Restore your default settings:
1. In the Tools menu, select Internet Options.
2. On the Advanced tab, click the Restore Advanced Settings button.
3. Click OK at the bottom of the Internet Options box.

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