Hi Marlene,
Sorry to hear that you’ve run into this issue!
I notice that you’re running an older version of the Edge web browser. To resolve this, I’d suggest either:
– Updating Edge to the latest version by running a Windows update. Or,
– You could download and use Google’s free Chrome browser instead, which offers the most reliable Ribbet editing experience.
If you continue to experience any issues, please reach out to us here so that we can help you out directly. Thanks!
