Hi JK, Thanks for contacting us and sorry that you’ve been having this issue! We are currently experiencing some problems with the Pro Editor tool and our integration with Pixlr, which we are looking into and should resolve soon. We will keep you updated as soon as this is fixed.

Hi JK, We are awaiting on a fix for this from Pixlr. They are aware of the issue and have their web team working to provide a solution. I will update you as soon as I have any further information. Sorry for the delay and we are expecting a solution very soon.

Hi Michele, Unfortunately the only way to keep the image will be to take a screenshot. We are still patiently awaiting a fix from Pixlr, and I will keep you updated as soon as this is resolved.

I’m very pleased to announce that this issue has now been resolved. Please let us know if you run into any further problems!

Hi Cindi,

There is currently a general issue affecting the Pixlr editor (the Pro Editor tools) which is causing saving to fail (and also sometimes loading). We are working with Pixlr to find a resolution to this issue, and I’ll update this forum thread once it has been resolved.

Sorry for the inconvenience and we hope to have it fixed ASAP.

Hi JK, We’re really sorry for the inconvenience. Unfortunately the Pixlr editors are under the control of Pixlr and we have to wait for them for a fix. We’re as keen as you are for them to resolve this so that everything is working smoothly again.

Hi JK, Pixlr have just updated us to say that their team is looking into the issue, that they don’t have a definite time frame for a fix, but that they’re hopeful they can get it solved without too much delay. They’ll update us as soon as they have a fix ready or live.

Sorry again for the inconvenience – we try to keep everything working perfectly all the time. Unfortunately in this case we have to wait for Pixlr to solve it.

Hi Angelo and Dawn,

We really apologize for the inconvenience. Pixlr have told us that they are working on this issue as a high priority, however they are still yet to provide a fix. We are hoping this will be resolved ASAP as we know a lot of users rely on these tools. We will keep this forum thread updated as soon as a fix is released or we have any further information.

Sorry again for the delay and we hope to have a resolution very soon.

I’m very pleased to let you know that this issue has again been resolved. We’re really sorry that it took so long to fix and we’re going to work with Pixlr to try to ensure this problem doesn’t recur.

Thanks for your patience and please let us know if you run into any further issues.

Hi Lynn, Sorry to hear you’ve run into this issue. Are you using Pixlr through Ribbet’s Pro Editor tool? It seems to be saving fine from here, can you please try again?

Is the problem that the image doesn’t save back from Pixlr to Ribbet? It should replace your current edit so you can then save. If not, are you seeing an error message or what happens exactly?

Regards – The Ribbet Team

Hi Lynn, Pixlr doesn’t have anything to do with Ribbet but we do have a tool on our Pro tab called the Pro Editor tool. Using this tool you can edit your photo with Pixlr and Pixlr Express. I’m not sure why Pixlr isn’t working for you and unfortunately we can’t help much with that, but you could try editing through Ribbet with the Pro Editor tool and it might just work for you (at least until it’s sorted out). Another thing you could try is a different web browser such as Chrome.

Regards – The Ribbet Team

Hi Lynn,

To clarify: you’re currently posting to the Ribbet blog, and I am speaking for Ribbet.

I’d say the issue here is that the latest version of Firefox on Mac made some breaking changes which prevents Flash from saving (see this article). You can actually follow the 4 steps under the title “To disable the Flash sandbox in Firefox” in that article to switch off this change, which should fix things for you.

Regards – The Ribbet Team